Terms of Service

Please read these Terms of Service carefully before using our website or placing an order. By accessing or purchasing from our store, you agree to be bound by these terms.

1. General Information

Our store offers handmade bags, embroidery products, holiday gifts, DIY accessories, and custom pet gifts. All products are made or prepared with care, and some items are personalized according to customer requests.

2. Custom Orders

For custom products, including embroidered names, text, pet portraits, or personalized gift designs, customers are responsible for providing accurate and complete information.

3. Product Descriptions

We strive to display product descriptions, colors, materials, and sizes as accurately as possible. However, due to differences in screen settings and handmade production, slight variations may occur.

Such minor differences are normal and do not constitute defects.

4. Handmade Nature

Our products are handmade, which means each item may have unique characteristics. Small differences in stitching, texture, size, or finish are part of the handmade process.

5. Order Processing and Shipping

We will process orders as quickly as possible. For custom or handmade items, additional production time may be required.Shipping times are estimates only and may vary depending on your location and carrier delays.

6. Payment

All prices are listed in the currency shown on the website. Payment must be completed before orders are processed.We reserve the right to refuse or cancel any order if payment cannot be verified or if fraud is suspected.

7. Returns and Exchanges

Custom products are non-refundable and non-exchangeable unless there is a quality issue or a mistake made by us.For non-custom items, please refer to our Return & Exchange Policy for details.

8. Intellectual Property

All content on this website, including images, text, logos, product designs, and graphics, is owned by us or used with permission. You may not copy, reproduce, or use any content without written consent.

9. Limitation of Liabilit

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where required by law.