Privacy Policy

Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we also collect information such as your name, billing address, shipping address, payment information, email address, and phone number.

If you contact us for custom products, such as handmade bags, embroidery, holiday gifts, DIY accessories, or pet custom items, we may also collect the information you provide in your order notes, messages, or uploaded photos.

2. How We Use Your Personal Information

We use your information to:

Process and fulfill your orders
Provide custom product services
Communicate with you about your order
Arrange shipping and delivery
Improve our store and customer experience
Screen orders for potential risk or fraud
Send you updates, promotions, or product news if you have opted in

3. Custom Orders and Uploaded Photos

If you place a custom order, such as embroidery, pet portrait, or personalized gift items, you may provide us with photos, names, words, or other design details.

These materials are used only for fulfilling your order and communicating with you about your custom product.

4. Sharing Your Personal Information

We share your Personal Information with third parties only when necessary to operate our business and fulfill your order.

For example:

Shopify, which powers our online store
Payment processors
Shipping carriers
Other service providers that help us operate our store

We may also disclose your information if required by law.

5. Retention of Information

We keep your order information for our records unless and until you ask us to delete it, or unless we are required to keep it for legal, tax, or accounting purposes.

6. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze store traffic. You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

7. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us.

8. Email Marketing

If you subscribe to our newsletter, we may send you promotional emails, new product updates, or special offers. You may unsubscribe at any time by clicking the unsubscribe link in the email.