Return & Exchange Policy

1. Custom Products Are Non-Returnable

We sell handmade bags, greeting cards, and seasonal gift items, including custom products made specifically for each customer.

Because custom products are made to order, we do not accept returns, exchanges, or cancellations for custom items once production has started or the order has been confirmed.

Before shipping, we will take photos of your product and send them to you for confirmation. Please review the photos carefully before approving shipment.

2. Non-Custom Products

For non-custom products, we offer support for quality-related issues only.

If your item has a defect, damage, or quality problem, please contact us within 30 days of receiving your order.

After reviewing the issue, we will provide a solution, which may include:

A free replacement
A new item shipped to you at no extra cost

3. What Is Not Eligible for Return or Exchange

We do not accept returns or exchanges for the following reasons:

Custom-made or personalized items
Change of mind
Wrong color or style chosen by the customer after confirmation
Minor handmade variations
Normal differences in handmade products
Damage caused by misuse, washing, or improper storage

4. Quality Issue Claims

If you receive a product with a quality issue, please contact us within 30 days and include:

Your order number
A clear photo of the item
A description of the problem

We will review your request as quickly as possible and arrange a replacement if the issue is confirmed.

5. Important Notes

Because our products are handmade, slight variations in color, texture, size, or stitching may occur. These are normal characteristics of handmade items and are not considered defects.